Privacy Policy

Town Tokri is the licensed owner of the brand Town Tokri and the website Towntokri.com (”The Site”). Town Tokri respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Town Tokri on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by Town Tokri in the manner provided in this Privacy Policy.

As part of the registration process on the Site, Town Tokri may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Town Tokri will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Websites. Town Tokri is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

Town Tokri will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. Town  Tokri will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. Town Tokri will use this information to preserve transaction history as governed by existing law or policy. Town Tokri may also use the contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of Town Tokri for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.

Town Tokri will not use your financial information for any purpose other than to complete a transaction with you. Town Tokri does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with Town Tokri’s business associates and partners. Town Tokri may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition Town Tokri may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

To protect against the loss, misuse and alteration of the information under its control, Town Tokri has in place appropriate physical, electronic and managerial procedures. For example, Town Tokri servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Town Tokri will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that Town Tokri will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an email to: towntokri@gmail.com

Town Tokri reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Return &Refund Policy

Post delivery returns are accepted only if there is an issue with the quality or freshness of the food products or if the product you received is damaged. In such cases, we will exchange the product and no refund will be processed. In cases, when exchange product is out of stock, equivalent credit amount will be raised by us.Customers can use this credit amount in their next purchase.Acceptance of returns & refund post delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us via email towntokri@gmail.com or call us at 9996694647.
Note: As a Covid-19 safety and hygiene measure, we will not pickup any goods post delivery. We request all our members to thoroughly check the products at the time of delivery.